Request Account Deletion

📅 Last updated: June 17, 2026 📱 SkyLive Mobile App

This page provides steps and resources for users of the SkyLive mobile app (developed by nanobiolog) to request the permanent deletion of their account and all associated personal data.

Under Google Play Developer Policies and global privacy regulations (GDPR, CCPA), you have the right to request the complete removal of your identity, configurations, and location logs from our servers.

01 Steps to Request Account Deletion

To request deletion of your account and personal data, please choose one of the following methods:

Method A: Use the Web Form (Recommended)

Complete and submit the interactive form in Section 2 below. We will receive your request immediately. To verify ownership and protect your account from unauthorized deletion, we will send a verification email to your registered address. You must click the confirmation link in that email to authorize deletion.

Method B: Request via Support Email

Send an email to support@skylive.app from the email address linked to your SkyLive account. Use the subject line "SkyLive Account Deletion Request". Once received, we will reply to verify ownership and process the deletion manually.

02 Account Deletion Request Form

Please enter your account details below. Deletion requests are processed once email ownership is verified.

03 Data Retention & Deletion Scope

When your account deletion request is processed, we strictly separate data into categories to determine what is destroyed, what is scrubbed, and what must be kept for auditing.

Data Category Status Description
Authentication Profile Deleted Firebase Authentication account, Google/Apple provider linkage, display name, profile photo, and UID.
User Preferences & Configs Deleted Custom telemetry modes, amateur radio callsign, UI configurations, push notification settings, and TLE schedules.
Observer Coordinates Deleted Exact GPS coordinates (latitude, longitude, altitude) stored in Firestore preferences.
App Store/Play Store Purchases Retained & Unlinked Subscription transactions, entitlement status (RevenueCat log). Kept for accounting, tax compliance, and store audits. Fully decoupled from your identity.
Analytics & Crash Reports Retained (Anonymized) Aggregated usage logs, screen click distributions, and performance logs in Crashlytics. Cannot identify you.

04 Processing Timeline & Retention Period

  • Immediate Freeze: Once you verify your deletion request, your authentication profile will be disabled immediately, preventing further sign-ins.
  • 7-Day Processing: The complete purging of Firestore database collections, links, and backups will occur within 7 business days.
  • 30-Day Maximum: In complex scenarios (e.g., system backups, recovery logs), full propagation of deletion across all database replicas may take up to 30 calendar days.
  • Third-Party Timelines: Google Analytics data is retained anonymously for up to 14 months. Crashlytics logs are cleared automatically within 90 days.

05 Important Notes for Subscribers

⚠️ CRITICAL NOTE ON SUBSCRIPTIONS: Deleting your SkyLive account does not cancel your SkyLive Pro subscription on the Google Play Store or Apple App Store. Because payments are processed directly by Apple and Google, third-party developers cannot cancel subscriptions on your behalf.

Please follow these official guides to cancel your subscription to avoid future charges:

  • Android (Google Play): Open the Play Store App → Tap your profile icon → Payments & subscriptions → Subscriptions → Select SkyLive → Tap Cancel subscription. (Detailed Google Support Guide)
  • iOS (App Store): Open Settings → Tap your name → Subscriptions → Select SkyLive → Tap Cancel Subscription. (Detailed Apple Support Guide)